These Terms of Service (“Terms”) govern your use of services provided by eSolution.PK (A Project of Solution Developers) (“Company”, “we”, “us”, or “our”). By purchasing or using our services, you (“Customer”, “you”, “your”) agree to these Terms. If you do not agree, please discontinue using our services.
1. Services
We provide hosting, domain registration, SSL certificates, VPS, dedicated servers, and website development services. Specific service terms may apply and are available on our website or customer portal.
2. Account Registration
- Customers must provide accurate and complete information during registration.
- You are responsible for maintaining the confidentiality of your login credentials.
- You agree to immediately notify us of any unauthorized account activity.
3. Acceptable Use Policy
You agree not to use our services for:
- Hosting or distributing illegal content.
- Sending spam, phishing emails, or harmful software.
- Infringing intellectual property rights.
- Hosting adult, abusive, or defamatory content.
- Activities that disrupt our network or affect other users.
Violation of this policy may result in immediate suspension or termination of your account.
4. Payments & Billing
- All payments must be made in advance as per the chosen billing cycle.
- Invoices are due on or before the due date; failure to pay may result in suspension.
- Late payments may attract penalties or account restrictions.
5. Refunds & Cancellations
- Shared Hosting: Eligible for a 30-day money-back guarantee.
- Domains, VPS, Dedicated Servers, SSL Certificates: Non-refundable.
- Free Domain Accounts: If a free domain is included, its cost will be deducted from any refund.
- Website Development: Requires 50%–100% advance. Remaining dues must be cleared upon completion. Delays in payment beyond 30 days may result in suspension or termination without refund.
- Refunds apply only to first-time customers.
6. Data & Backups
- Customers are solely responsible for maintaining backups of their data.
- While we may provide backup solutions, we do not guarantee complete or current backups.
- We are not liable for data loss due to suspension, termination, or system failure.
7. Service Availability
- We strive to provide 99.9% uptime for hosting services.
- Scheduled maintenance may cause temporary downtime.
- We are not responsible for downtime caused by factors outside our control (e.g., DDoS attacks, upstream provider issues).
8. Third-Party Services
- Some services (domain registration, SSL certificates, payment gateways) are provided through third-party vendors.
- By using these services, you agree to their respective terms and policies.
- We are not responsible for errors or failures of third-party providers.
9. Limitation of Liability
- Our liability is limited to the amount paid for the service in the last billing cycle.
- We are not liable for indirect, incidental, or consequential damages, including loss of business, revenue, or data.
- Services are provided “as is” without warranties of any kind.
10. Indemnification
You agree to indemnify and hold harmless eSolution.PK (A Project of Solution Developers), its employees, and partners from any claims, damages, or liabilities arising from your use of our services.
11. Suspension & Termination
We may suspend or terminate your services if:
- Payments are overdue.
- You violate the Acceptable Use Policy.
- You engage in activities harmful to our network or reputation.
- Required by law or government authorities.
12. Privacy Policy
Your use of our services is also governed by our Privacy Policy, available at www.eSolution.pk.
13. Changes to Terms
We may modify these Terms from time to time. Updates will be posted on our website, and continued use of our services signifies your acceptance of the revised Terms.
14. Governing Law
These Terms are governed by the laws of Pakistan. Any disputes shall be resolved in the competent courts of Islamabad, Pakistan, unless otherwise required by applicable law.
15. Contact Us
For any inquiries about these Terms, please contact:
eSolution.PK (A Project of Solution Developers)
📧 Email: support@esolution.pk
🌐 Website: www.eSolution.pk
👉 This TOS + Privacy Policy set will cover you legally for hosting, domains, SSL, VPS, dedicated servers, and web development projects.
Would you like me to also draft a Service Level Agreement (SLA) (uptime guarantee, support response times, etc.) so you can display it as an additional professional layer?
You said:
make it link https://esolution.pk/index.php/privacy-policy/ privacy policy and governi ng law make general not mentioned country and city
ChatGPT said:
Got it ✅
I’ll adjust your Terms of Service (TOS) so that:
- The Privacy Policy is linked directly → https://esolution.pk/index.php/privacy-policy/
- The Governing Law section is made general (without mentioning Pakistan, Islamabad, or any specific location).
Here’s the updated version:
Terms of Service (TOS)
These Terms of Service (“Terms”) govern your use of services provided by eSolution.PK (A Project of Solution Developers) (“Company”, “we”, “us”, or “our”). By purchasing or using our services, you (“Customer”, “you”, “your”) agree to these Terms. If you do not agree, please discontinue using our services.
1. Services
We provide hosting, domain registration, SSL certificates, VPS, dedicated servers, and website development services. Specific service terms may apply and are available on our website or customer portal.
2. Account Registration
- Customers must provide accurate and complete information during registration.
- You are responsible for maintaining the confidentiality of your login credentials.
- You agree to immediately notify us of any unauthorized account activity.
3. Acceptable Use Policy
You agree not to use our services for:
- Hosting or distributing illegal content.
- Sending spam, phishing emails, or harmful software.
- Infringing intellectual property rights.
- Hosting adult, abusive, or defamatory content.
- Activities that disrupt our network or affect other users.
Violation of this policy may result in immediate suspension or termination of your account.
4. Payments & Billing
- All payments must be made in advance as per the chosen billing cycle.
- Invoices are due on or before the due date; failure to pay may result in suspension.
- Late payments may attract penalties or account restrictions.
5. Refunds & Cancellations
- Shared Hosting: Eligible for a 30-day money-back guarantee.
- Domains, VPS, Dedicated Servers, SSL Certificates: Non-refundable.
- Free Domain Accounts: If a free domain is included, its cost will be deducted from any refund.
- Website Development: Requires 50%–100% advance. Remaining dues must be cleared upon completion. Delays in payment beyond 30 days may result in suspension or termination without refund.
- Refunds apply only to first-time customers.
6. Data & Backups
- Customers are solely responsible for maintaining backups of their data.
- While we may provide backup solutions, we do not guarantee complete or current backups.
- We are not liable for data loss due to suspension, termination, or system failure.
7. Service Availability
- We strive to provide 99.9% uptime for hosting services.
- Scheduled maintenance may cause temporary downtime.
- We are not responsible for downtime caused by factors outside our control (e.g., DDoS attacks, upstream provider issues).
8. Third-Party Services
- Some services (domain registration, SSL certificates, payment gateways) are provided through third-party vendors.
- By using these services, you agree to their respective terms and policies.
- We are not responsible for errors or failures of third-party providers.
9. Limitation of Liability
- Our liability is limited to the amount paid for the service in the last billing cycle.
- We are not liable for indirect, incidental, or consequential damages, including loss of business, revenue, or data.
- Services are provided “as is” without warranties of any kind.
10. Indemnification
You agree to indemnify and hold harmless eSolution.PK (A Project of Solution Developers), its employees, and partners from any claims, damages, or liabilities arising from your use of our services.
11. Suspension & Termination
We may suspend or terminate your services if:
- Payments are overdue.
- You violate the Acceptable Use Policy.
- You engage in activities harmful to our network or reputation.
- Required by law or government authorities.
12. Privacy Policy
Your use of our services is also governed by our Privacy Policy.
13. Changes to Terms
We may modify these Terms from time to time. Updates will be posted on our website, and continued use of our services signifies your acceptance of the revised Terms.
14. Governing Law
These Terms are governed by applicable laws and regulations in your jurisdiction. Any disputes arising from these Terms shall be resolved in accordance with the applicable legal framework.
15. Contact Us
For any inquiries about these Terms, please contact:
eSolution.PK (A Project of Solution Developers)
📧 Email: support@esolution.pk
🌐 Website: www.eSolution.pk
